Mr Floppyknickers
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Posted - 2005.10.25 01:37:00 -
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Why is it those who preordered are getting the huge delay? I preordered on August 23rd. Still no magazine. Yet many people have stated they ordered after release and recieved the magazine very promptly. Perhaps the distributer lost the preorder list? Or simply decided to ignore it. Regardless, CCP needs to take a tack of solving the problem for those in waiting and not telling us to be patient.
To be honest CCP should be sending new copies of E-on via express guaranteed shipping (ups or ::sigh:: fedex) to anyone who hasn't recieved a copy by now. That might cost them, and might mean handing out double issues to people, but it would certainly go a long way to making things right with the customers who have been patient with nothing to show for it. And if it is a minority like they claim  then it wouldn't really cost them much.
In any event, I'd like a number to call CCP. Let me talk to a person who can tell me what is being done to get the merchandise I paid for to me and not recieve some automated message, or bulk email dispatch. As it stands, I will never order a product from thier online store (and yes there are a few I did want to get), who would trust CCP on delivering anything at this point. Besides, when one guy took a vacation the whole store was closed?!? And unless this magazine is above and beyond amazing, I will not order the second copy. Which is probably the basis for the freebie item to be included in the second issue. A bit of bait, to lure us into trusting they'll take our money and give use something this time, but honestly, how far will that go? What good is a freebie item if you never get it? Or get it inexcusably late? I preordered, I paid my money to be on the head of the list. I wanted to be enjoying my magazine right away, because I bought the line, the concept, the sell. They got me wanting the damn thing and then decided to dangle it infront of me like a carrot for 3 weeks. Gee that wouldn't make someone upset, nooooo.
On the idea side, why not simply make a eve-on website that cost an extra 2-4 bucks a month to belong to on top of your monthly subscription. Then there is no distribution to worry about and they still get paid for the act of putting together articles, splash pages, art, and all the other magazine things they do. They could do both of course, but at least one option would be a little more reliable. Make it printable, then I have to come up with a printer and photo paper and can make my own magazine if I chose. Bah website would probably be down constantly anyway.
C'mon CCP, y'know I love the game (woulda went to fanfest if I'd had the time and cash), but this delay and the handling of it from a logistics and customer service stand point outright stinks.
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